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Frequently Asked Questions

What do I do if my Visa® Prepaid Card is lost or stolen?

During the hours of 9:00 am and 5:00 pm CST, please call 1-888-908-3483. For after hours support, please call 1-800-798-4104. Please select the option for lost and stolen cards. You will then be sent to a Customer Service representative.


How can I access my prepaid card account information?

There are many ways to check your account balance: Go to www.svcards.com and enter the first 10 digits of your card. Click on the card balance button. You can also access your card balance by contacting Customer Service using the number located on the back of your card.


What if I try to purchase an item using my prepaid card but do not have enough dollars on the card?

The sale will be denied. To avoid this, please be sure to check your account balance prior to using your card. Please be aware of the standard prepaid card processing procedure that allows restaurants to reserve up to an additional 20% or more above the amount of the bill to cover additional gratuity left on the prepaid card receipt. However this is temporary. Your card account dollars will remain with your card less the actual gratuity you leave. Those funds may not be available for up to 72 hours. To insure that you don't exceed the available balance on your card, the amount of the card balance you use will be adjusted to reflect the 20% or more add-on.


Can I spend more than my balance?

If you decide to spend more than your balance most participating retail, travel, and entertainment providers will accept additional forms of payment.


How do I use my prepaid card?

This card is a prepaid card. At the point-of-sale select Credit to sign for your purchase.


Can I charge items to my prepaid card?

No, however, you can use your card like any other prepaid card. When the money is gone, subsequent transactions will be denied.


Do the dollars on my prepaid card ever expire?

Yes. The funds on your Card will not be available after expiration.